Privacy Policy

This Privacy Policy outlines how Dendera, operating under the Curacao eGaming license, collects, uses, and protects personal data in compliance with applicable data protection laws and gambling regulations in Australia and New Zealand. By accessing our services, you acknowledge that you have read and understood this policy.

Data Collection

Dendera is committed to protecting the privacy of its users. We collect the following types of personal data:

• Registration Data: When you create an account, we collect your name, date of birth, address, phone number, and email address.
• Payment Details: We collect information necessary to process your transactions, including payment method details, billing address, and transaction history.
• Technical Logs: We automatically collect information about your device and usage of our services, including IP addresses, browser type, operating system, and access times. This information may be collected through cookies and similar technologies.

Purpose of Data Usage

The personal data we collect is used for various purposes, including:

• Account Management: To create, maintain, and manage your account, including providing customer support.
• Marketing Communication: To send promotional materials, updates, and information about our services, subject to your preferences.
• Anti-Fraud Checks: To prevent fraudulent activities and protect the security of our users and the integrity of our services.
• AML Compliance: To comply with anti-money laundering regulations by verifying user identities and monitoring transactions.
• KYC Procedures: To fulfill our Know Your Customer obligations by verifying the identity of our users.

Data Sharing

Your personal data may be shared with third parties under the following circumstances:

• Payment Providers: We share necessary information with payment processors to facilitate transactions securely.
• Verification Partners: We may share your data with third-party services to verify your identity and ensure compliance with regulatory requirements.
• Regulatory Authorities: We may disclose your information to comply with legal obligations or respond to valid legal requests from governmental authorities.

User Rights

As a user, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal data, subject to applicable legal obligations.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain circumstances.

To exercise these rights, please contact our support team.

Cookie Policy

Dendera uses cookies to enhance user experience and analyze website performance. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting information about usage patterns, which allows us to improve our services.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features on our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes encryption, firewalls, and secure server environments. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.

Changes to This Privacy Policy

Dendera reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to the support team. We are committed to addressing your inquiries in a timely manner.